| What Forms of Payment do you accept ? TOP
I accept all major credit cards. Visa ,mastercard ,american express and discover card. We also take us postal money orders for payment. I do not accept any other type of money order at this time. we do not accept paypal we have our own credit card processing. what if I break my necklace,no fault of yours, as I am rough on jewelry TOP
well , I completely stand behind my merchandise.I know my jewelry is very well made and very difficult to break now. I made sure of this because I too am very hard on jewelry and didnt wear jewelry for years just because of this fact. If you are a bull in a china shop no problems. Just make sure you save all of the beads from the necklace. The necklace can be sent to me and I will restring it for you. $25.00 to 40.00 fee.
Its very rare that anyone can actually break one of my necklaces .I string on 50 pound tention beading and have my crimps specially made to with stand 200 pounds of pressure. However I did have one gal that wore her necklace and it was well liked by her goat "munchy" and he decided he wanted it all to himself and attacked her neck. She sent me the beads and it was restrung double wired so munchy couldnt break it again. true story!
Please realize I cannot restring your necklace or bracelet if you dont have all of the beads. The items are one of a kind and its difficult to replace the beads as they are hand done by torch or on our machines or the machines of the suppliers we buy from. We do not buy beads in bulk. GRADE AA AND Our beads are grade AAA meaning limited amounts are available to me at one time to purchase. Are all of your Items One of a kind? I saw a necklace that is sold I would love to have. TOP
Unfortunately for you on the necklace it was a one of a kind. However if you absolutely love it I can come up with a variation of it according to what gemstones or supplies I have in stock. It will not be exactly like the one that you saw as I only make one OOAK design of a particular item but I can give your new piece the feel of that one. I think that it is so important not only to the buyer but also to me that the pieces stay one of a kind. Its your own wearable art.
Now my bracelets and earrings are not one of a kind. I do make limited multiples. But they are limited multiples meaning I only make maybe 10 of a particular design .When tehy are gone they are gone. Its first come first served basis. So if you find something you love that we have in stock I suggest buying it right away to avoid being left without it. How long does it take for my item to get to me? TOP
I ship 3 times a week. If you ordered something that is in stock usually your item will ship within 48 hours of purchase . Most orders ship next day service. Werent some of Your jewelry designs worn at the oscars? TOP
yes they were. You are very correct. 3 of my jewelry pieces were featured on the red carpet in 2008 and 2009 How long do your sales run? TOP
well Right now its march 2008 and we currently have a 50% off slae going on to get people aquainted with the jewelry and give boutique and galleries a chance to purchase a item or two at wholesale price without having to meet our normal wholesale min . That sale will end march 10th 2008.
after that we will have different sales and they will last for 10 days at a time. How do I become an affiliate sales person? TOP
well fill out the application and once we verify your info we will determine if you are a good fit for our jewelry sales. Then you will be issued your very own sales area to get started. I will pay you commission on every sale. what is your return policy? TOP
If you are not completely satisified with your order you are welcome to return the item within 24 hours of reciept for a merchandise credit. Meaning your return shuld be postmarked within 24 hours of reciept. We do not offer refunds. So please make sure when you purchase the item that it is the exact design that you want.
We want you to be so very happy with your purchase.Word of mouth is wonderful and has been a great stepping stone for me throughout the years. Because of the high cost of gas and transportation to get your item packaged and to the postal office since we are so far in the boonies we do charge a 25% restocking fee.
If you decide that the item you purchased is not exactly what you want please return to us within 24 hours of reciept of the item.Item must be returned in the exact condition it was sent to you in. For example if it was sent in a deluxe giftbox it must be returned in the deluxe gift box.Items must be retail ready.Meaning you cannot wear an item for an evening to that great party DROP IT ON THE PUNCH BOWL and then want to return it.Or damage the item and return it as damaged on reciept. Please see shipping damage for more info on this. We do not accept exchanges or returns for merchadise credit after 24 hour period. I do this because we do a great amount of business with young girls who like to order items and wear them to a party and return for exchange. ALSO You may return an item one time for exchange. Multiple exchanges are not allowed. what if my item is damaged in shipping? TOP
If you recieve your item and it is damaged please call me the same day and let me know.706-659-1339 I will do my best to remake your item IMMEDIATELY.
If it is a glass item you will have to file a damage report or you may send the item back to me and I will fuse the pieces again to make another abstract design.If you decide to file a damge report once you do so I will arrange a merchadise credit the moment usps gives me the credit. because many items are one of a kind we may not be able to make something exactly like that item. If you choose to file a damage report and get an exchange then please call me I will have you send me the item and I will file the damage report for you and immediately give you a merchadise credit . I have never had a piece damaged in shipping because I take great care in packaging each one. In order to start the process of making a damage report you must save all packaging materials and the item for the postal service to pick up. this expedites the service. I will not be able to help you if you do not keep all packaging materials. If materials arent kept then post office will deny my claim and thus I will not be able to give you a credit. how ever I will do everything in my power to make things right immediately. What happends if Im not home for my package? TOP
refused packages.
Shipments that are refused will be billed shipping return charges if the shipment is sent back to us. Make sure someone is home to receive a package that is ordered. You can select signature request if you want someone to sign for the package, packages that go out without signature required that are left by USPS are the customers responsibility. We suggest you select Signature required if it is unsafe to leave your package at your door.
Are all sales final? TOP
If, for any reason, you would like to return or exchange an item, simply return it according to the instructions within 1 days of purchase in original condition, A 25% restocking fee will apply when returning items. Before returning an item. We will replace it with another item or give you a store credit.
We will not issue a refund only a store credit
Items purchased on sale/clearance are final sale with no possibility for return or exchange. terms of use TOP
Simply Josette grants You permission to view this Site for Your own personal use provided that You agree to and accept without modification the notices, terms, and conditions set forth in the "Terms and Conditions of Use". You may not copy, modify, distribute, transmit, display, reproduce, publish, license, create derivative material from, transfer information, or sell any material, information or products from this Site. As a condition of Your use of this Site, You represent and warrant to Simply Josette that You will not use this Site for any purpose that is unlawful or prohibited by these terms.
The terms and conditions herein may NOT be altered, supplemented, or amended by the use of any additional documents that purport to be an agreement of the parties. Any attempt to supplement or amend this document or to enter an order for Products which is subject to additional or altered terms and conditions shall be null and void. I had my necklace I bought sized for my neck and it just doesnt match what I bought it for I would like to return it for an exchange TOP
Items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for Exchange.
What is your favorite stone that you carry? TOP
My favorites are cyclops agate, mosaic turquoise, black agate and ocean jasper and columbian green opal and of course moonstone and labradorite. You can hit search on my site to find any of these stones in my creations. You will see how beautiful the stones are ... why dont you take paypal? TOP
we have our own credit card processing which has stringent info needed .paypal has had many people who have stolen information from their site and used it for purposes other than your purchases. we have a very successful payment processing service. layaways how do I DO A LAYAWAY FOR MY PURCHASE TOP
CHECK OUT AS A CREDIT CARD CUSTOMER.DO NOT CHECK OUT THROUGH PAYPAL. WE DO NOT ACCEPT PAYPAL PAYMENTS FOR LAYAWAYS. PLEASE CALL US AT 954-591-3447 AFTER MAKING YOUR CHOICES FOR PURCHASE AND WE WILL SEND YOU AN INVOICE. THANK YOU. layaways are an important part of the holidays for many people. I
provide layaways with the understanding that your purchase must be paid
in full no later than Dec 13th. You may pay by check or credit card
with the understanding there are absolutely no refunds on layaway
deposits for holding merchandise off market from being sold to another
client.
when purchasing on layaway you may not exchange items or
change your mind on the piece. Please make sure that all measurements
for each piece are perfect for your purchase.
This is only done as a courtesy for my clients as I know the economy is hitting everyone hard.
When
purchasing things by layaway you understand there are no refunds on
deposits and no exchanges on items and all items must be paid in full
no later than dec 13th with cleared payment or all deposits are
forfeited. If you would like to layaway your item please contact us at
954-591-3447
Thank you
Josette why dont you work with gold? TOP
I personally dont like gold. I do have many things with gold findings however I dont like the look of gold I would much rather white gold plated,white gold,pewter or platinum. I know my boyfriend hates it when I say this because he is a gold jewelry designer. gold just seems harsh to me I much love the look of silver. |
